Skip to main content

Managing your account and privacy

Last updated 10/6/2026

Everything about controlling your MyEx account: your data, your password, and — if you ever need it — deleting your account.

What's public on MyEx

MyEx is a public community. When you post, this is visible to everyone:

  • Your name, username, and profile photo
  • Your published experiences (with their videos, photos, and ratings)
  • Your comments and activity stats

Your email, phone number, date of birth, and wallet are never shown publicly. If you'd rather not be recognizable, use a neutral profile photo and consider what your name shows — set them up in your profile.

Your consents and data

When you created your account you accepted the Terms of Service, the Electronic Financial Services terms, and the Privacy Policy — all three are always available to re-read in the app's settings. Your consent is recorded with its date.

Passwords and sessions

  • Change password — in Settings (for email/password accounts). Google sign-in users can set a password from the same screen; Apple sign-in users manage access through Apple.
  • Forgot password — use the reset link on the login screen.

Deleting your account

You can delete your account yourself: Settings → Delete Account.

  1. Choose a reason (or "Other" and describe it) — this feedback genuinely helps us improve.
  2. Confirm.

What happens then:

  • Your account is deactivated immediately and you're signed out of all devices.
  • You have a 30-day grace period: if you change your mind, simply log in again within 30 days and your account is fully restored — experiences, wallet, everything.
  • After 30 days, deletion becomes permanent and irreversible: your data, experiences, and profile are removed.

Before you delete:

  • Withdraw your wallet balance first. A deleted account's balance can't be recovered after the grace period. See Withdrawing your earnings.
  • Deletion covers your account and content — it can't be undone selectively.

Need help?

If something about your account looks wrong — activity you don't recognize, login trouble, a verification email that never arrives — contact MyEx support from the app.