Terms and Conditions

1. Definitions

For the purposes of these Terms and Conditions (“Terms”), the following definitions apply unless the context requires otherwise:

  1. “Platform”, “MyEx”, “MyX”, “we”, “us”, “our”: The MyEx / MyX mobile applications, websites (including but not limited to any domains such as myx.app and my-ex.app), systems, APIs, dashboards, and any related digital services owned or operated by Khabra Bals for Information Technology Company (or any successor or affiliated entity).
  2. “Company”: Khabra Bals for Information Technology Company, a company incorporated in the Kingdom of Saudi Arabia, as owner and operator of the Platform.
  3. “User”, “you”, “your”: Any natural or legal person accessing or using the Platform, whether registered or not, including:
  4. “Creator” / “Reviewer” / “Experiencer”: A User who creates and uploads an Experience on the Platform.
  5. “Viewer” / “Buyer”: A User who views Experiences, uses links, or relies on information published on the Platform.
  6. “Experience”: Any user-generated content submitted to the Platform, including without limitation: videos, photos, text, titles, captions, ratings, comments, tags, metadata, and any other related material.
  7. “Reward” / “Incentive”: Any monetary or non-monetary compensation, benefit, or credit granted by the Platform, at its sole discretion, to a Creator in connection with an accepted and published Experience.
  8. “Third Party”: Any entity other than the Company and the User, including merchants, brands, marketplaces, affiliate networks, payment providers, and other service providers.
  9. “Affiliate Links”, “Purchase Links”, “Promo Codes”: Any links, codes, or tracking mechanisms placed on or through the Platform that may generate commissions or other benefits for the Platform from Third Parties.

2. Acceptance of Terms and Amendments

  1. By accessing, browsing, registering on, or using the Platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.
  2. If you do not agree to these Terms, you must not use the Platform.
  3. The Company may amend, update, or replace these Terms at any time, Where reasonably possible, Users will be notified via in-app notice or email.
  4. Unless otherwise stated, amendments take effect fifteen (15) days after notice,Continued use of the Platform after the effective date constitutes binding acceptance of the amended Terms.

3. Nature of the Platform (Very Important Liability Separation)

  1. The Platform operates as a technology and media platform that:
    • Hosts and displays Experiences created by Users.
    • Provides tools to link Experiences with products or services via Affiliate Links, promo codes, or references to Third Parties.
  2. The Platform:
    • Is not a seller, supplier, manufacturer, distributor, or agent of any products or services featured in Experiences or linked via Affiliate Links.
    • Is not a party to any purchase, order, refund, replacement, warranty, or dispute between Users and any Third Party.
  3. All Experiences represent independent personal opinions and experiences of the respective Creators only. They:
    • Do not represent the opinion, endorsement, guarantee, or recommendation of the Platform or the Company.
    • Must not be considered professional medical, legal, financial, or technical advice.
  4. Users acknowledge and agree that:
    • Any reliance on Experiences or links is at their sole risk.
    • Any dispute, damage, or loss related to products, services, or merchants remains strictly between the User and the relevant Third Party.

4. Eligibility and Account Registration

  1. To create an account, submit Experiences, or receive Rewards, you must:
    • Be at least 18 years old; and
    • Have legal capacity under applicable law.
  2. The Platform may be browsed by non-registered Users, subject to these Terms.
  3. You are responsible for providing accurate, current, and complete information and for keeping your login credentials secure.
  4. You are fully responsible for all activities carried out under your account.
  5. Multiple Accounts & Fraud:
    • You are not permitted to create or control multiple accounts for the purpose of:
      • Duplicating Experiences.
      • Increasing Rewards.
      • Manipulating credibility, rankings, or statistics.
    • The Platform may merge, suspend, or terminate duplicate/suspicious accounts and cancel related Rewards at its sole discretion.

5. Submission of Experiences & Intellectual Property

  1. By submitting an Experience, the Creator represents and warrants that:
    • The Experience is original, truthful, and reflects their real personal experience.
    • The Creator holds all necessary rights to publish the Experience.
    • The Experience does not infringe any copyright, trademark, privacy, publicity, contractual, or other rights of any person or entity.
  2. All Experiences are subject to technical, automated, and/or human review, The Platform may, in its sole discretion, accept, reject, edit, remove, or restrict any Experience, with no obligation to provide reasons.
  3. Upon acceptance and publication of an Experience (with or without Reward), the Creator grants the Company and the Platform an irrevocable (to the extent permitted by law), worldwide, perpetual, transferable, sub-licensable, royalty-free license to:
    • Use, reproduce, host, store, adapt, modify, translate, create derivative works from, publish, distribute, publicly display, broadcast, and otherwise exploit the Experience, in whole or in part, in any media now known or later developed, for any lawful purpose, including commercial, marketing, and promotional uses.
  4. The Creator acknowledges and agrees that:
    • Any Reward, if granted, is a discretionary, one-time, incentive payment and does not confer any ongoing rights, revenue share, or ownership.
    • The Platform may publish Experiences without paying any Reward, based on its internal criteria.
    • Once an Experience is approved and published, the Creator has no right to request its deletion, withdrawal, limitation of use, or additional compensation, except where mandatory law expressly requires otherwise.
  5. The Platform may reuse Experiences across campaigns, partners, regions, and media without further notice to the Creator.

6. Responsibility for Content – Creators Only (Platform Shield)

  1. Creators are solely and fully responsible for their Experiences, including:
    • Accuracy, completeness, and honesty.
    • Consequences of any statements, claims, or evaluations.
  2. The Platform does not:
    • Verify every factual statement contained in Experiences.
    • Endorse, adopt, or guarantee Experiences.
  3. Any legal claim arising from or related to an Experience (including defamation, misleading statements, infringement, or regulatory breach) shall be directed against the Creator, not the Platform, except to the limited extent required by mandatory applicable law.
  4. The Platform reserves the right to provide Creator information (as required by law or court/authority orders) to competent authorities or injured parties in accordance with applicable laws and our Privacy Policy.

7. Prohibited Content & Anti-Abuse

The following are strictly prohibited. Violation may result in immediate removal of content, suspension/termination of accounts, freezing or cancellation of Rewards, reporting to authorities, and legal action:

  1. Content that includes:
    • Violence, terrorism, hate speech, racism, discrimination, or incitement.
    • Nudity, sexually explicit or exploitative material, or violation of public morals.
    • Promotion of illegal drugs, regulated substances, weapons, or prohibited products.
    • Misleading medical/health claims, prescription-only treatments, or professional advice without valid authorization.
    • Defamation, insults, unlawful disclosure of private information, or unsubstantiated allegations.
    • Any violation of applicable laws and regulations (including Saudi law, laws of the User’s residence, and relevant international standards).
  2. Abusive behaviors, including:
    • Creating multiple accounts to upload identical or substantially similar Experiences.
    • Coordinated manipulation of ratings, credibility scores, views, or Rewards.
    • Submitting fabricated or purchased Experiences.
    • Impersonation of individuals or entities.
  3. The Platform has full discretion to:
    • Block devices or IP ranges.
    • Reject or retroactively remove Experiences.
    • Withhold, cancel, or claw back Rewards linked to fraudulent or abusive behavior.

8. Affiliate Marketing, Links & Third-Party Services

  1. The Platform may display:
    • Affiliate Links, promo codes, banners, or references to Third-Party products/services.
  2. Users acknowledge:
    • Purchases or interactions via such links are concluded directly with Third Parties.
    • Terms, warranties, delivery, returns, refunds, and support are governed solely by the Third Party’s policies.
  3. The Platform:
    • May receive commissions or other benefits from Third Parties.
    • Does not guarantee availability, price, authenticity, safety, legality, or suitability of any Third-Party product or service.
  4. The presence of any brand, store, or product on the Platform (including Experiences relating to it) does not constitute endorsement or certification by the Platform.

9. Payments, Payouts & Suspicious Accounts

  1. To receive Rewards (if any), Users must provide accurate payment details (e.g., bank account, wallet, or other methods) legally owned or controlled by them.
  2. If a User instructs the Platform to transfer a Reward to a bank account or wallet belonging to another person or entity:
    • The User assumes full responsibility for that instruction.
    • The Platform shall bear no liability for any dispute between the User and the beneficiary.
  3. The Platform may, at its sole discretion and without liability:
    • Delay, suspend, or cancel payouts in case of suspected fraud, money laundering, sanctions issues, identity misuse, or other unlawful or high-risk activity.
    • Request additional documentation (ID, account ownership proof, tax information, etc.).
    • Forfeit or reverse Rewards proven to be obtained through manipulation or violation of these Terms or applicable laws.
  4. The Platform is not responsible for:
    • Errors in payment details provided by Users.
    • Funds sent to incorrect or high-risk accounts specified by the User.

10. Data Protection & Privacy

  1. The collection and processing of personal data are governed by the Platform’s Privacy Policy, which forms an integral part of these Terms.
  2. The Platform strives to align with:
    • Applicable Saudi laws, including the Saudi Personal Data Protection Law (PDPL) and its implementing regulations.SDAIA+4
    • International data protection principles where relevant, such as the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), to the extent they apply to the Platform’s operations and Users.alifornia DOJ+6GDPR+6EUR-Lex+6
  3. By using the Platform, you consent to:
    • The collection, use, storage, transfer, and disclosure of your data as described in the Privacy Policy.
    • Cross-border data transfers where necessary, subject to appropriate safeguards as required by applicable law.
  4. Data may be used for:
    • Operating and improving the Platform.
    • Security, fraud prevention, abuse detection.
    • Analytics, reporting, and compliance with legal obligations.

11. Artificial Intelligence & Automated Review

  1. The Platform may use automated systems and AI-based tools to:
    • Analyze Experiences.
    • Detect prohibited content, fraud, or manipulation.
    • Support human moderators in review decisions.
  2. Final enforcement decisions remain at the discretion of the Platform.
  3. The Platform is not liable for reasonable automated errors, but will review and correct material mistakes when properly notified and verified.

12. Third-Party Login

  1. The Platform may allow login/registration via:
    • Google, Apple, or other third-party identity providers.
  2. By using such options, you authorize the Platform to receive certain account information (e.g., name, email, profile image) in accordance with the provider’s terms.
  3. The Platform is not responsible for any malfunction, security incident, or change in the services of such third-party providers.

13. Platform Intellectual Property

  1. All rights, title, and interest in and to the Platform (including but not limited to trademarks “MyEx” / “MyX”, logos, UI/UX, software, databases, designs, texts excluding User Experiences, and underlying technology) are owned by the Company or its licensors and are protected by applicable laws.
  2. You may not copy, reproduce, modify, distribute, sell, reverse engineer, or exploit any part of the Platform without the Company’s prior written consent.

14. Suspension, Restriction & Termination

  1. You may request deletion of your account in accordance with the procedures specified in the Platform and the Privacy Policy.
  2. The Platform may retain certain data as required for:
    • Legal, regulatory, tax, accounting, security, or dispute-resolution purposes.
    • Record of published Experiences and their audit trails.
  3. The Platform may, at any time and without prior notice, suspend, limit, or terminate your access or account, remove content, and withhold Rewards if you:
    • Breach these Terms.
    • Engage in fraud, abuse, or illegal activities.
    • Are subject to legal or regulatory requirements necessitating such action.

15. Disclaimer of Warranties & Limitation of Liability

To the maximum extent permitted by applicable law:

  1. The Platform and all content (including Experiences) are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express, implied, statutory, or otherwise.
  2. The Company expressly disclaims all implied warranties, including but not limited to:
    • Accuracy, completeness, reliability.
    • Non-infringement.
    • Fitness for a particular purpose.
  3. The Company, its affiliates, directors, employees, and agents shall not be liable for:
    • Any indirect, incidental, consequential, punitive, or special damages.
    • Loss of profits, data, goodwill, or business opportunities.
    • Any damages arising from:
      • Use of or inability to use the Platform.
      • Reliance on any Experience or Third-Party product/service.
      • Any act or omission of a Creator or Third Party.
  4. If, notwithstanding the above, the Company is found liable by a final judgment:
    • The total aggregate liability toward a User shall not exceed the total Rewards (if any) actually paid to that User by the Platform during the six (6) months preceding the event giving rise to the claim, or the minimum liability required by mandatory law, whichever is lower.

16. Indemnification

You agree to indemnify, defend, and hold harmless the Company, the Platform, and their affiliates, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in connection with:

  1. Your breach of these Terms.
  2. Any Experience or content you submit.
  3. Your misuse of the Platform or any Third-Party services.
  4. Your violation of any law or the rights of any Third Party.

(subject to any non-waivable statutory limitations under applicable law).

17. Governing Law & Dispute Resolution

  1. These Terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, without regard to conflict-of-law principles.
  2. Parties shall first attempt to resolve any dispute amicably within thirty (30) days from written notice.
  3. Failing amicable resolution, the dispute shall be submitted to the competent courts in Riyadh, Saudi Arabia, unless the Company agrees in writing to an alternative dispute resolution mechanism (such as arbitration).

18. Language

These Terms may be provided in multiple languages. In case of any inconsistency or conflict, the Arabic version shall prevail for interpretation within the Kingdom of Saudi Arabia.

19. General Provisions

  1. These Terms constitute the entire agreement between you and the Company regarding use of the Platform and supersede all prior understandings or agreements relating to the same subject matter.
  2. No failure or delay in exercising any right shall operate as a waiver thereof.
  3. If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  4. You may not assign or transfer your rights or obligations under these Terms without the prior written consent of the Company.
  5. The Company may assign its rights and obligations to any affiliate or successor as part of any restructuring or transfer of business.